Please read the following information very carefully:
As a responsible lender, Emergency Cash Limited has a legal obligation to take steps to ensure that our customers are creditworthy.
We use a variety of methods to try to make sure that we do not lend money to people who are in financial difficulty. One of these is to carry out a credit reference check. In order to do this, we shall pass the personal data that you provide to us in your loan application to a credit reference agency (CRA) called Perfect Data Solutions Limited which trades as Lending Metrics. Lending Metrics provide us with data about a customer’s credit history and borrowing habits. You can contact Lending Metrics at Lancaster Court, 8 Barnes Wallis Road, Fareham, Hampshire, PO15 5TU in writing to request the information that they hold about you (please note, a small statutory fee may be payable).
Important – Your Personal Information
Credit decisions and also the prevention of fraud and money laundering
We may use credit reference and fraud prevention agencies to help us make decisions. What we do and how both we and credit reference and fraud prevention agencies will use your information is detailed in the section called:
A condensed guide to the use of your personal information by ourselves and at Credit Reference and Fraud Prevention Agencies
By confirming your agreement to proceed you are accepting that we may each use your information in this way.
A condensed guide to the use of your personal information by ourselves and at Credit Reference and Fraud Prevention Agencies
1) When you apply to us to open an account, this organisation will check the following records about you and others (see 2 below):
a) Our own database;
b) Those at credit reference agencies (CRAs). When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders. They supply to us both public (including the electoral register) and shared credit and fraud prevention information;
c) Those at fraud prevention agencies (FPAs).
We will make checks such as; assessing this application for credit and verifying identities to prevent and detect crime and money laundering. We may also make periodic searches at CRAs and FPAs to manage your account with us.
Equifax Limited
Capital House
25 Chapel Street
London
NW1 5DS
www.equifax.co.uk
Perfect Data Solutions Limited
(trading as Lending Metrics)
Lancaster Court
8 Barnes Wallis Road
Fareham
PO15 5TU
www.lendingmetrics.com
2) If you are making a joint application or tell us that you have a spouse or financial associate, we will link your records together so you must be sure that you have their agreement to disclose information about them. CRAs also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.
3) Information on applications will be sent to CRAs and will be recorded by them. Where you borrow from us, we will give details of your accounts and how you manage it/them to CRAs. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs and FPAs to perform similar checks and to trace your whereabouts and recover debts that you owe. Records remain on file for 6 years after they are closed, whether settled by you or defaulted.
4) If you give us false or inaccurate information and we suspect or identify fraud we will record this and may also pass this information to FPAs and other organisations involved in crime and fraud prevention.
5) If you have borrowed from us and do not make payments that you owe us, we will trace your whereabouts and recover debts.
6) Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law or where permitted under the terms of the Data Protection Act 1998.
How to find out more
This is a condensed version and if you would like to read the full details of how your data may be used please visit our website or phone 0203 740 7273 to ask one of our staff.
You can contact Lending Metrics at Lancaster Court, 8 Barnes Wallis Road, Fareham, Hampshire, PO15 5TU in writing to request the information that they hold about you (please note, a small statutory fee may be payable).
By ticking the tick box to confirm that you have read and accept the Emergency Cash Limited Privacy Policy, you give your consent to your personal data being used in this way.
Open Banking
This section of our Privacy Policy relates to Open Banking and should be read in conjunction with the other clauses in our Privacy Policy. In the event of conflict with any other clauses, this clause shall prevail.
What is Open Banking?
Open Banking is the secure way of providing access to your bank or building society account to providers who are registered for this purpose.
Registered providers and participating banks and building societies are listed under the Open Banking Directory.
Open Banking was set up by the UK Government to encourage more competition and innovation in the financial services sector.
As a forward thinking lender, we support the use of Open Banking as it allows us to process loan applications efficiently, securely and in our consumer’s best interests.
By permitting access to your bank or building society account information we are able to make a better lending decision as we shall be able to verify your income, outgoings and other matters in order to assess what loan terms would be suitable for you based upon what you can reasonably afford to repay.
Further information about Open Banking is available from www.openbanking.org.uk.
How will my personal data be shared and used for the purposes of Open Banking?
By proceeding with your loan application via our website you expressly consent to us sharing your personal, contact and loan application details (“the Shared Personal Data”) with our registered Open Banking partner, Perfect Data Solutions Limited (“PDS”) who are also a credit reference agency. During your loan application we shall safely and securely direct you to PDS’s secure portal (“the Portal”) for the purposes of granting PDS access to your bank or building society account information (“Transaction Information”). As soon as your Transaction Information is received it shall be reported back to us in the form of a completed search in order that we may continue to process your loan application (“the Permitted Purpose”).
Further information about PDS including their registered provider and regulatory status is available from www.lendingmetrics.com.
Is Open Banking secure?
PDS are registered under the Open Banking Directory as an account information service provider and are also regulated by the Financial Conduct Authority as a payment services firm under number 802599. Any data you submit via the Portal will be encrypted and its usage tracked as part of set Open Banking data security standards.
We are responsible for the secure transmission of any Shared Personal Data to PDS, for safely directing you to the Portal and for the safe receipt and usage of your Transaction Information.
You will not be required to share your banking password or log in details with either us or PDS. Once you have given your explicit consent to share your bank account information on the Portal you will be directed to your own bank or building society’s login page where you will enter in your own login details directly.
Save as set out above or elsewhere in this Privacy Policy, we are not responsible for your direct data transmissions with PDS or with your own bank or building society.
How will my Shared Personal Data and Transaction Information be used?
PDS shall, subject to their own terms and conditions and privacy policy, and, if your bank or building society is registered to provide access under the Open Banking Directory, obtain your Transaction Information and submit this back to us for the Permitted Purpose. By way of example, the Transaction Information that we shall receive is likely to include information relating to your income, outgoings and credit worthiness.
PDS shall be entitled to re-access your Transaction Information for up to 90 days from the date of your original search result in order to refresh the search results, obtain a snapshot of your data or gather additional data.
PDS shall hold the Shared Personal Data and the Transaction Information they receive and retain according to their own terms and conditions and privacy policy, available on the Portal, which you will be required to read and consent to once directed their via our website.
As PDS are also a credit reference agency they may also share and keep a record of your Shared Personal Data and Transaction Information.
Will you use my Transaction Information data for any other purpose?
The Transaction Information we receive about you will only be used for the Permitted Purpose. We do not sell or share Transaction Information with any third party.
Save as set out above the information contained in the rest of this Privacy Policy deals with how we collate, use, transfer, store, delete and other terms applicable to your personal data including Shared Personal Data and Transaction Information.
Do I have to provide you with my consent to proceed?
(Client to define policy on options to consent)
Where your bank or building society have already permitted access to your Transaction Information you shall need to contact them directly in order to withdraw your consent under their particular Open Banking terms and conditions.
Are any of my other rights under this Privacy Policy affected?
Your individual data protection and privacy rights including the right to access, correct, delete, object, restrict, withdraw consent, request transfer and/or make a complaint, continue to apply to relevant personal data we control or process and are dealt with elsewhere in this Privacy Policy.
Under Open Banking as your personal data is shared by your bank or building society and accessed by PDS you may also be able to exercise your individual data protection and privacy rights against either of them pursuant to their own terms and conditions and privacy policies
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1) Overview
1.1 Emergency Cash Limited trading as wizzcash.com (“Emergency Cash”, “we”, “us” and “our”) is a company registered in England and Wales under company registration number 07527455, having its registered office at Emergency Cash Limited, 14th Floor, 33 Cavendish Square, London, W1G 0PW, United Kingdom.
1.2 Emergency Cash Limited is the holder of Consumer Credit Licence Number 0642819 (category A, consumer credit) and provides short term personal loans.
1.3 This Privacy Policy has been prepared by Emergency Cash Limited to explain how we meet our obligations under the Data Protection Act 1998 (the “Act”). “You” and “your” means the customers who apply to use our services.
1.4 This Policy (together with our Website Terms and Conditions of Use, which can be found at www.wizzcash.com) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Emergency Cash Limited is registered with the Information Commissioner’s Office with registration number Z2831320 and will act as Data Controller in accordance with the provisions of the Act.
Please read the following carefully to understand how we acquire, process and store your personal data and your rights of access.
2) Information we may collect from you
2.1 We may collect and process the following data about you:
2.1.1 Information that you may provide by filling in the forms on www.wizzcash.com (our “Site”). This includes information provided at the time when you complete the loan application form on our Site, or any other information you provide to us in the course of our business dealings with you.
2.1.2 Information obtained from you or from third parties which may include your employer, a referee or a person residing or working from another country.
2.1.3 Details of transactions you carry out through our Site and of the fulfilment of your loan(s) or other financial products we may offer.
2.1.4 Correspondence and records of all contact with you, including any discussions; please note that calls between us may be recorded and/or monitored.
2.1.5 Surveys that we use for research purposes, which we may ask you to complete, although you are under no obligation to respond.
2.1.6 Details of your visits to our Site and the resources that you access (this is partly acquired via our use of cookies; please refer to paragraph 7 below for further information about these).
3) How we use your information
3.2 We use information held about you in the following ways, namely to:
3.2.1 process your application;
3.2.2 assess your credit worthiness;
3.2.3 verify your identity;
3.2.4 apply scoring methods to assess your application and to verify your identity;
3.2.5 if we are unable to offer you a loan, we will pass your information to other carefully selected brokers (intermediaries) that will attempt to offer loan products offering between £100 and £5000, inside or outside the EU, price comparison websites to enable the comparison of loan products, credit reports to help understand credit ratings and make informed credit decisions. They will not use your information for any other marketing purposes without your consent.
Further credit checks may be run to ensure the suitability with the credit that may be offered. Should this introduction be successful, Emergency Cash Limited would receive a fee from the intermediary.
Details of the broker that we work with:
Mindflow Markting Limited (FCA Authorization number 770925)
Authorised and regulated by the Financial Conduct Authority.
3.2.6 send to you our newsletter and other marketing communications relating to our business, which we think may be of interest to you, by post email or similar technology. Emergency Cash Limited has two trading names, Wizzcash.com and MustCompare.co.uk You can inform at any time should you no longer wish to receive marketing communication for this purpose. We will not pass on your information to third parties for marketing communications unless you have consented for us to do so;
3.2.7 provide third parties with statistical information about our users – but this information will not be used to identify any individual user. From time to time we might provide third parties with information about our users for specific purposes of statistical analyses to strengthen our internal decision process;
3.2.8 deal with enquiries and complaints made by or about you relating to the website
3.2.9 keep the website secure and prevent fraud;
3.2.10 manage your account and make collections;
3.2.11 develop, improve and update our products;
3.2.12 conduct statistical analysis;
3.2.13 notify you about changes to our service;
3.2.14 provide you with information about other goods and services we provide which may be of interest to you by [post, telephone, email, SMS or other reasonable method];
3.2.15 With your express consent, permit selected third parties to contact you to provide you with marketing information about products or services which may be of interest.
3.3 Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law or where permitted under the terms of the Act.
4) Storing your personal data
4.1 We will store and process your information securely as we deem appropriate, for example on our computers and servers for a reasonable period at least for the period required by law.
If you have asked that we do not use your details for marketing purposes, we may still need to keep them to ensure our systems reflect your preferences.
Applications that have been declined or are cancelled will generally be kept for a minimum of six years from the end of the application unless you had a successful application with us.
Information about you linked to successful applications will be kept for as long as it is necessary for us to do so to comply with the law, or where appropriate for legitimate business needs and for the establishment, exercise or defence on legal claims.
4.2 All information you provide to us is, as far as reasonably practicable, is stored on our secure servers. Any financial information, such as credit/debit card numbers will be encrypted using specific security software. We ask you not to permit anyone to use your name.
4.3 In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Further information is provided below under heading 5, “Security”.
5) Security
5.1 When you enter our Site after the first occasion and want to check your account, we will check your identity by asking for a unique Personal Identification Number (“PIN”). This PIN will be randomly generated and sent to your mobile phone via SMS when you first register with our Site. As long as the correct PIN is entered along with a password chosen by you at the time of registering, we will assume that you are the person giving instructions and making transactions and you will be liable for those transactions.
5.2 You must never tell another individual your PIN, (nor your password or any other codes that protect access to your account) or write them down without disguising them.
5.3 You must tell us immediately if you suspect that someone else knows your PIN or password or can use your account with us by impersonating you. Until you tell us:
5.3.1 you will be responsible for any instruction which we receive and act on, even if it was not given by you; and
5.3.2 we will not be responsible for any unauthorised access to confidential information about you on our website.
5.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorized access.
5.5 Our site may, from time to time, contain links to and from the websites of our advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
6) Disclosure of your information
6.1 We may disclose your personal information to third parties:
6.1.1 to process your loan application, or any of the services you have requested.
6.1.2 to prepare or send any communications to you.
6.1.3 to assist us in connection with any of our administrative or business functions, or in the provision of any of our services to you.
6.1.4 if Emergency Cash Limited or substantially all of its assets, are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
6.1.5 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions of Use www.wizzcash.com and other agreements; or to protect the rights, property, or safety of Emergency Cash Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk reduction.
6.2 We may give information about you and how you manage your account to the following:
6.2.1 law enforcement agencies in circumstances where we are required to do so by law;
6.2.2 persons and legal entities which provide a service to us or are acting as our agents, on the understanding that they will keep the information confidential; and
6.2.3 CRAs and FPAs (see Clause 10 below).
7) An explanation of what cookies are and how we use them
7.1 A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps web applications to respond to you as an individual by gathering and remembering information about your preferences and which pages you visit. Some cookies only exist whilst users are online but persistent cookies – which are not session-based – remain on the user’s computer, so that he or she can be recognised as a previous visitor when he or she next visits our website. A cookie in no way gives us access to your computer or any information about you, other than the information you choose to share with us.
7.2 We use cookies to collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration and to report information to our advertisers. The cookies we use, along with an explanation of what they do, is set out below
7.3 We do not store sensitive information such as account numbers or passwords in persistent cookies, and cookies in themselves, do not contain enough information to identify you.
7.4 In addition to using cookies, we might also use web tools to collect information about your browsing activities whilst on our website. In this respect the information that is provided is similar to the information supplied by cookies, and we use it for the same purpose.
7.5 Any information that we acquire about you using cookies [or web tools] is subject to the same restrictions and conditions as any other information we collect about you.
7.6 Some of our advertisers may also use cookies or web tools that are set by other people such as advertising agencies, or the businesses to which the advertisements in question relate. We do not have access to any information that might be collected in this way, and, if you are concerned, you should contact the advertiser for more information.
7.7 The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 requires that cookies can only be placed on a computer where the user has given their express consent. You can choose to accept or decline cookies when you first access our Site. We require you to indicate your choice via an automated “pop-up” box, which explains the cookies we use and what we use them for. Most web browsers automatically accept cookies, but you can also usually modify your browser setting to decline cookies if you prefer. If you decline to accept our use of cookies or set your web browser to decline their use, you will have only limited functionality in the use of our Site.
8) Promotional and marketing communications
8.1 You may opt-out of receiving promotional emails and marketing communications from us by ticking the appropriate box on the loan application form on our Site, or at any time by responding to any of our email communications with “remove” in the subject line, by sending us an email to customer.services@wizzcash.com or by contacting us at Emergency Cash Limited, 14th Floor, 33 Cavendish Square, London, W1G 0PW, United Kingdom. We reserve the right to take reasonable steps to authenticate your identity with respect to any such request or other enquiry.
8.2 If you opt-out of our use of your data for marketing purposes, we will honour such choice once we have had a reasonable opportunity to process your request. By using our Site to transmit personal data, you consent to such processing and you warrant that information provided by you is accurate.
9) Your rights
9.1 You have the right, under section 7 of the Act, to access information held about you. Your right of access can be exercised in accordance with the Act by writing to us at DataProtectionOfficer@wizzcash.com or Emergency Cash Limited, 14th Floor, 33 Cavendish Square, London, W1G 0PW, United Kingdom. Once the requester has filed the Submission form, we will have one month to provide you with all relevant information, however we will always endeavour to produce the documents as soon as possible. Whereas possible data will be provided on electronic form.
9.2 In order to ensure fair and transparent processing, if you have been automatically refused a loan from us, you have the right to obtain an explanation of the decision reached after such assessment and to challenge the decision by writing to us if you would like further information on your decision. Please be aware that further credit checks might be run if we need to reassess your application.
Please write to us at info@wizzcash.com or Emergency Cash Limited, 14th Floor, 33 Cavendish Square, London, W1G 0PW, United Kingdom to obtain further disclosure on auto declines.
10) Credit reference and fraud prevention
10.1 When you apply for a loan or other financial product we may offer, you confirm that all the information you have given is true and complete. You authorise us to check the following records about you and others:
(a) our own;
(b) those at CRAs; and
(c) those at FPAs.
10.2 In order to process your application, we will perform credit and identity checks on you with one or more credit reference agencies (“CRAs”).
To do this, we will supply your personal information to CRAs and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information. In accordance with our responsible lending policy (see Clause 11 below). We may also make periodic searches at CRAs and FPAs to verify your identity and to manage your account with us.
10.3 Information on loan applications and details of your agreement(s) with us and any default or suspected fraud will be sent to CRAs and FPAs and will be recorded by them. This information may be supplied to other organisations by CRAs and FPAs and may be used and searched by us and other organisations in order to:
10.3.1 consider applications for credit and credit related services such as insurance for you and any associated person;
10.3.2 prevent or detect criminal activity, fraud and money laundering;
10.3.3 trace debtors or recover debts;
10.3.4 assess your creditworthiness and whether you can afford to take the product;
10.3.5 verify the accuracy of the data you have provided to us;
10.3.6 manage your accounts;
10.3.7 ensure any offers provided to you are appropriate to your circumstances.
10.4 We will continue to exchange information about you with CRAs while you have a relationship with us. We will also inform the CRAs about your settled accounts. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs.
10.5 When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders.
10.6 If you have a spouse or financial associate, CRAs might will link your records together with them, so you should make sure you discuss this with them, and share with them this information, before lodging the application. CRAs will link associates or spouse records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.
10.7 Records remain on file with CRAs and FPAs for 6 years after they are closed, whether settled by you or defaulted.
The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail at Equifax
www.equifax.co.uk/crain
CRAIN is also accessible from each of the three CRAs – clicking on any of these three links will also take you to the same CRAIN document:
Call Credit:
www.callcredit.co.uk/crain
Equifax
www.equifax.co.uk/crain
Experian:
www.experian.co.uk/crain
10.8 You have a right to be told which Credit Reference Agency we use and to obtain from the Agency a copy of your file. Some of the CRAs we use are listed below.
10.9 For full written details of how your data may be used please contact the agencies below (they will charge you a small statutory fee).
10.9.1 Perfect Data Solution Lancaster Court, 8 Barnes Wallis Road, Fareham, PO15 5TU, www.lendingmetrics.com
10.9.2 As a responsible lender, Emergency Cash Limited has a legal obligation to take steps to ensure that our customers are creditworthy.
We use a variety of methods to try to make sure that we do not lend money to people who are in financial difficulty. One of these is to carry out a credit reference check. In order to do this, we shall pass the personal data that you provide to us in your loan application to a credit reference agency (CRA) called Perfect Data Solutions Limited which trades as Lending Metrics. Lending Metrics provide us with data about a customer’s credit history and borrowing habits. You can contact Lending Metrics at Lancaster Court, 8 Barnes Wallis Road, Fareham, Hampshire, PO15 5TU, United Kingdom in writing to request the information that they hold about you (please note, a small statutory fee may be payable).
By ticking the tick box to confirm that you have read and accept the wizzcash.com Privacy Policy, you give your consent to your personal data being used in this way.
11) Your consent and changes to our privacy policy
11.1 By using our Site you consent to our collection and use of your personal information as described in this Policy. We reserve the right to amend this Policy at any time with or without notice. Any changes we may make to our Policy in the future will be posted on this page.
12) Contact
12.1 Questions, comments and requests regarding this Policy are welcomed at customer.services@wizzcash.com or Emergency Cash Limited, 14th Floor, 33 Cavendish Square, London, W1G 0PW, United Kingdom.
12.2 If you have any concerns about the information we hold you should contact the Data Protection Officer at Emergency Cash Limited stating what you think the problem is and you will get a response within 5 working days. If you still feel dissatisfied, you can appeal to the Managing Director of Emergency Cash Limited or you can contact the Information Commissioner’s Office by writing to the Customer Services Team, Wycliffe House, Water Lane, Wilmslow SK9 5AF; or by calling 0303 123 1113.
